This post explains how to set up the HelpDesk ticket system making use of the Softaculous installer in cPanel.

Setting up HelpDesk

You can have HelpDesk up and running on your web site in mins by using the Softaculous application installer in cPanel.

To mount HelpDesk utilizing Softaculous, comply with these actions:

  1. Visit to cPanel.

    If you do not know how to log in to your cPanel account, please see this post.

  2. In the SOFTACULOUS APPLICATION INSTALLER section of the cPanel house display, click any one of the choices under Categories. The Softaculous installer web page appears.

    It does not matter which alternative you click under Categories. All of them start the Softaculous installer.

  3. In the Look message box, type helpdeskz and after that press Enter.

    Additionally, you can utilize the navigating pane on the left side. To do this, click Consumer Support, and afterwards click HelpDesk.

  4. Click Install. The installment page shows up.
  5. In the Choose Protocol list box, choose the protocol.

    If you have an SSL certification installed on your website, pick https:// or https://www. If you do not have an SSL certification set up on your website, select http:// or http://www.

  6. In the Select Domain name checklist box, choose the domain name for installment, or approve the default value.
  7. In the In Directory text box, kind the directory where you wish to install the application, or accept the default value.

    If you desire your domain name to go directly to the application, make certain the In Directory text box is blank.

  8. In the Admin Username text box, type the administrator username.
  9. In the Admin Password message box, kind the administrator password.

    See to it that you pick a solid password! The Softaculous installer gives a position for your password'’ s strength, and turns green when the password is solid. Additionally, you can click the symbol beside the Admin Password message box, and Softaculous produces a solid, random password for you.

  10. Click the symbol to expand Advanced Options.
  11. In the Database Name message box, type the name of the database to create for the application, or approve the default worth.
  12. In the Table Prefix message box, type the data source table prefix, or approve the default worth.
  13. If you do not intend to get e-mail alerts when application updates are readily available, select the Disable Update Notifications Emails check box.

    A2 Holding strongly advises that you get e-mail notifications when application updates are readily available. Keeping your site upgraded helps stop unapproved gain access to attempts and data loss.

  14. To immediately update the application when updates are available, pick the Vehicle Upgrade check box.
  15. In the Backup Place list box, you can pick an area to save application backups.
  16. In the Automated back-ups list box, you can select whether or not Softaculous makes routine backups of your application.
  17. In the Back-up Rotation checklist box, you can pick exactly how commonly Softaculous overwrites the oldest back-up data with a brand-new back-up file.
  18. To obtain site arrangement info after the installation is complete, type an e-mail address in the Email installation details to text box.
  19. Evaluation the setup options and also settings, and afterwards click Install. When installation is complete, Softaculous gives details about the application'’ s configuration.

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